KRÜZ, LLC Privacy Policy & SMS Terms
Last Updated: January 2026
Business Name: KRÜZ, LLC
Brand Name: KRÜZ Houston
Business Address: Houston, Texas, USA
Email: info@kruzhou.com
Website: www.kruzhou.com
KRÜZ, LLC (“KRÜZ,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you interact with our website, booking platforms, SMS/text messaging system, driver onboarding tools, and in-vehicle services.
By using KRÜZ services, you consent to the practices described below.
1. Information We Collect
We may collect the following types of information:
A. Customer Information
Full name
Phone number
Email address
Pickup/drop-off locations
Booking details
Payment information (processed securely via third-party payment providers)
Communication preferences
B. Driver & Contractor Information
Driver’s license & MVR
Insurance documentation
Vehicle information
Background screening results
Banking & tax information
Availability & performance data
C. Automatically Collected Data
IP address
Device and browser type
Approximate location
Website usage behavior
Cookies & tracking technologies
2. How We Collect Your Information
We collect information when you:
Fill out a form on our website
Book a ride or request service
Communicate with us by SMS, phone, email, or in person
Apply as a driver or contractor
Use our website or booking platform
3. How We Use Your Information
We use your information to:
Provide transportation services
Schedule and confirm bookings
Communicate ride updates and support
Process payments
Improve service quality
Match riders with chauffeurs
Meet legal, insurance, and safety requirements
4. Data Sharing (Carrier & CTIA Compliant)
Customer data is not shared with third parties for promotional or marketing purposes.
Mobile opt-in and consent are never shared with anyone for any purpose.
Any information sharing mentioned elsewhere in this policy excludes mobile opt-in data.
We may share limited data only with service providers for essential business operations such as:
Payment processing
Scheduling software
Background check providers
Insurance and compliance services
All partners are contractually required to protect your data.
5. SMS Messaging Terms & Conditions
By providing your phone number and opting in, you consent to receive SMS messages from KRUZ Houston for customer care, ride updates, booking confirmations, and service notifications. Consent is not a condition of purchase. Message frequency varies. Message & data rates may apply. Reply STOP to unsubscribe or HELP for assistance.
Opt-Out
Reply STOP at any time to unsubscribe.
Reply HELP for assistance.
You may also contact us at:
📞 516-592-3560
📧 info@kruzhou.com
Mobile opt-in information is never shared with third parties.
6. Data Security
We use administrative, technical, and physical safeguards to protect your data. While no system is 100% secure, we follow industry standards to minimize risk.
7. Your Rights
You may request to:
Access your personal data
Correct inaccuracies
Request deletion
Opt out of marketing communications
Contact: info@kruzhou.com
8. Cookies & Tracking
We use cookies to improve functionality, analyze performance, and personalize content. You may disable cookies via your browser.
9. Third-Party Links
Our website may link to third-party platforms. We are not responsible for their privacy practices.
10. No Data Transfer
We do not transfer consumer data to any external organizations under any circumstances, even with user consent.
11. Data Protection Measures
We maintain strict internal policies and technical safeguards designed to prevent unauthorized access, disclosure, alteration, or sharing of user data.
12. SMS Assistance
For help with text messages, reply HELP at any time.
13. Updates
We may revise this policy. Updates will be posted on our website with a new effective date.
14. Contact Us
If you have any questions or concerns about this privacy policy or your data, please contact us at info@kruzhou.com or 516-592-3560.